Thank you for shopping with New Jersey Shrooms. We value customer satisfaction and aim to provide high-quality products. Please review our refund policy below to understand your rights and options.
1. Eligibility for Refunds and Returns
Due to the nature of our products, we can only accept returns and issue refunds under the following conditions:
Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of delivery with photo evidence of the issue. We will arrange for a replacement or refund, subject to our discretion.
Incorrect Orders: If you receive an incorrect item, please notify us within 7 days of delivery. We will verify the order details and issue a replacement or refund if there was an error on our part.
2. Non-Refundable Items
We cannot accept returns or offer refunds for the following:
Used or Opened Products: Due to health and safety concerns, we cannot accept returns or issue refunds on products that have been opened or partially used.
Change of Mind: We do not offer refunds for customers who change their minds after placing an order.
Discounted or Sale Items: All items purchased on sale or at a discount are final sale and cannot be returned or refunded.
3. Refund Process
If your refund request is approved, we will process it within 10 business days. Refunds will be issued to the original payment method only. Please note that it may take additional time for the refunded amount to reflect on your bank or credit card statement, depending on your financial institution’s processing times.
4. Return Shipping
For approved returns, we will provide instructions on how to return the item(s) to us. Customers are responsible for covering the return shipping costs unless the product received was damaged, defective, or incorrect.
5. How to Request a Refund or Return
To initiate a refund or return request, please email us at contact@newjerseyshrooms.com with the following details:
Order number
Description of the issue
Photos of the product if it is damaged or defective
Our customer service team will review your request and respond within 3-5 business days.
6. Contact Us
If you have any questions or need further assistance, please reach out to us at contact@newjerseyshrooms.com.
